Posted files under ‘event planning’
“The more high tech the world becomes, the more people crave high touch service…True or False?”
Empathetic vs. Sympathetic
“The more high tech the world becomes, the more people crave high touch service…True or False?” What defines a customer? What do they look like? As consumers are we still varied by a wide variety of shapes and sizes, wants, needs expectations, attitudes, and expectations with them to the service transactions? As an expert event planner, I have learned that when we recognize our customer’s emotional states helps us figure out the best way to be effective and serve them professionally.
How would you handle this?
- Timid Taylor walks into an event planning meeting looking panicky and stressed. He is planning a birthday party for his boss, Mr. Anal and has never planned anything.
- Demanding Deloris is the point person for hosting events in her department. The holiday gala is the sixth function for the year. She strolls into banquet hall, knowing exactly what she wants. Her “you all just stand back and take direction” attitude is evidently noticeable.
How do you treat Taylor and Deloris as individuals? Whatever the emotional state of your customers whether they are “cautious” or confident”, it is important to each of them that you understand what they are communicating to you and how they feel about the services you provide.
Sympathy involves identifying with or even taking on another person’s emotions. A sympathetic response goes further to a client then dictating their needs. Empathy means acknowledging and affirming another’s emotional state. An empathetic response goes further to a client then anger.
What are your thoughts?
Add comment December 11, 2008
Tee Thompson’s Vendor Pick of the Week
Tee Thompson pick of the week for the Michigan event and wedding planning industry. This pick is known as the illumination transformers.
Continue Reading Add comment December 8, 2008
Tee’s Picks Hotel Accomodations for the germ conscience patron
I am an undercover germ phobic and shriek when I go to hotels for over night stay. Most of my clients and close friends are not aware of my phobia.
My first rule of thumb… I always completely strip the bed of the linen and ask for fresh linen or request that housekeeping come clean while I am in the room after checking in. The best germ sites for contamination are the telephone, hotel pens, glasses, bedspread, remotes, faucets and light switches. As a result, I kindly request that these areas are cleaned or replaced with new/fresh items.
Over the years, I have found that some hotels will easily accommodate your request than others. My most recent stay at a local chain, housekeeping was very compliant of my safe guard me from other consumers germs. I recommend to check in and leave with out things other guest have left behind….Germs and Colds included
Likewise, the staff at the front desk deserved five gold stars at my last stay. Two front desk clerks stood out as being superior in catering to my needs, Toddrae and Art. I got everything cleaned and replaced with two simple words spoken to me, “no problem”. Those words were like a beautiful melody on continuious play. Yet, so rare when you have a list of request to nestle into your hotel room.
My pick of the week for the germ phobic patron is the Hilton Troy in Michigan. Please check them out and let me know your thoughts.
Hilton Detroit/Troy
5500 Crooks Road
Troy, Michigan, United States 48098-2806
Tel: 1-248-879-2100 Fax: 1-248-879-6054
1 comment November 19, 2008
Tee’s Vendor Pick for the week of Nov 16, 2008
When I am planning for an intimidate function or large corporate affair I evaluate my choices on, “the level of satisfaction I have had as a consumer” in the best interest of my clients. An essential component to a business making performance strides in their respective industry, is “Customer Service”. This practice has been a three part provision of services before, during and after a purchase. Customer Service for me does not seem to be the same since my early experiences as a young girl accompanying my parents or grandparents while shopping at the old downtown Detroit Hudson’s multi-leveled store.
As both a consumer and business owner this is important to both my clients and I. This blog will highlight event industry places, locations, businesses and individuals who deliver “tea-rrific customer service”. The criteria I will utilize to review these stellar picks will be comprised of reliable, responsive, reassuring, empathetic, and doing the right thing. In short, my picks will know “they are the company”!
Tee Thompson’s pick for this week event planning vendors is a floral chain. However, this pick has exemplary services unlike its other locations or competitors. This store caters to you and your budget whether you have a budget like Oprah for a gorgeous gala or a last minute crisis for a wedding. This pick can help you with your floral needs with their superb customer service, creativity and artistry. This store is lead under the leadership of the store manager, Ruth Kaufman who is extremely knowledgeable, resourceful, inventive and available to the consumers needs. Unlike most chains that keep reproducing the same arrangements and/or catalog shopping experience over and over again. This is not the case here at this locale. They are light years ahead of customer satisfaction beyond the chain store business model. They offer the best in sales, customized floral arrangements, talented designers (Diana & Candy), and devoted staff (Claudia). Please check them out this holiday season and share your thoughts!
Thrifty Florist
50992 Van Dyke Avenue,
Shelby Township, Michigan, 48317
586.726.9570
Add comment November 16, 2008
Welcome to Tee’s Event Planning Picks of the Week!
Happy Thursday,
This is Tee Thompson your event planning extraordinaire. I am an event planning expert who loves to save time and money for pouring out signature affairs. I utilize seven secrets to successful event planning as a baseline to creating functions with flair. I love to chime in on wonderful locations for events, films, weddings, golf outings, luxury accomodations, within Michigan. Please join me and share your thoughts on my picks of the week.
Meanwhile, have a tea-rrific day,
Tee
2 comments November 13, 2008
teethompson
